Refund & Exchange Policy
Terms & Conditions of Sale Policy
We offer 100% free shipping on all orders regardless of the order value. Note: Customer is responsible of all local customs & customs duties including VAT where applicable.
While we truly hope you will enjoy your purchase, should you need to return an item, please send us a return request to firstname.lastname@example.org with subject: your order number and stating the reason of the return whether it is for refund or exchange giving the reasons.
We only accept returns for refund or exchange within 14 days from the date customer receives his order. After 14 days, we will not be able to accept any returns or exchanges.
we would like to kindly draw our customers attention that freight cost of all returns, whether it is to exchange or refund due to no valid reason, will be at the customers accounts.
In case of product defaults or wrong delivered product, we will be glad to return the product for exchange or refund at free of charge.We will only accept returned items if it is in it's original packaging and original condition with all tags attached.
Notes: 1- Exchanges for another size or color, will be subject to availability.
2- We will not be able to refund any local customs, duties or VAT paid by our freight partner during customs clearance of your order in your country. In case of returns for refund, we will credit your account with only the value of the products returned as shown in our invoice sent along with the shipment.